Phoenix Training and Development, London

Phoenix Training and Development Information

About Phoenix Training and Development

Track Record, Client Portfolio & Areas of Speciality

• -        HSBC: Sales, Customer Service, Team Development, Change.  185 events to date, 850 days, nearly 4000     delegates
• -        Swinton Insurance: Design of 16 ‘Trainer Packs’ for their management development programme since 2003
• -        Informa plc: Set-up and annual running of ‘Sales Academy’
• -        Co-operative Food: 7-Module, transformative Leadership programme

Leadership, Management, Sales, Team & Communication Specialists – the vast majority of what we deliver revolves around these disciplines

What this means to you – in terms of history, durability & expertise, working with Phoenix represents absolutely no risk; moreover, we can demonstrate clear evidence of both our capability and capacity to deliver any size of programme.

What Makes Us Stand Out

‘The Phoenix Way’

Training should make you ‘better at what you do’ – being able to practically transfer learning to the workplace is key.

No reactive training ‘quick fixes’ – we firmly believe that the delivery of the training itself is only one part of the process and we place as much emphasis on consultancy, follow-up, evaluation and accountability

3 Components of any training event, to cover the entire learning cycle:

• -       Pre-Course – consultancy, participant ‘buy-in’, objective-setting
• -       Training Delivery – interactive, participant-centred, confidence-building, fun, relevant
• -       Post-Course – action planning, evaluation, feedback, recommendations, ongoing support

Offering a blend – emphasis on person-to-person interactions, but recognising the need for a variety of approaches:

• -       Meetings
• -       Classroom training
• -       Workplace / on-the-job training
• -       Coaching & Mentoring relationships
• -       Short remote inputs
• -       Innovation & creativity when designing the blend

What this means to you – Better job skills, higher motivation, increased interest in personal development, improved daily performance levels.

How We Partner With Clients

Commitment to Strong Relationships –

• -       Open, constructive communicationin all directions
• -       Working with the right people(throughout our organisation, commitment to learning)
• -       Offering outstanding service(account management, administration, the ‘extra mile’)

Working With, not just For –

• -       Your input is essential to successful interventions (helping us develop specific relevant case studies, managers ‘modelling the way’)
• -       Regular contact, and information sharing to enhance understanding (listening to one another, regular reviews, helping us to immerse ourselves in your business now and as it changes)

Results Focus -

• -       Follow-up
• -       Evaluation assistance and co-operation
• -       In it for the long-term, bringing you increasing benefits

What this means to you – Confidence that Phoenix will ‘get the job done’, that we will be flexible, that we will share our expertise and best practice with you, and ensure that what we do always reflects what you do.

The Value We Represent  

Our costs are transparent, fully inclusive & fair

Return on Investment – we work with clients to measure ROI according to their preferred criteria

‘1^st rate course! I will use Phoenix again because they know what they’re talking about & they offer practical resolutions (stuff we can actually use!)’

‘A fantastic course. World class, friendly with really good follow up from the team. They care!’

‘Excellent course, mainly due to the trainer! Martin was excellent – lively, attentive, adaptable & deep knowledge, peppered in practical examples.  Open, frank, honest style with lots of praise and encouragement.  Created a very conducive learning environment.’

What this means to you – absolutely no hidden extras, and the opportunity to work with an organisation who firmly believe that every client should receive an identical level of service and quality at the same competitive rate.

In Summary

It’s our vision to deliver skills training that is interactive, practical, and makes a difference to individuals and organisations alike.  We set out to be:

Open and Honest, and Constructively Challenging

Customer Focused, and Responsive to your needs

Professional and Flexible

Creative and Exciting to work with

Relevant at all times, to give you true Value for Money